Here are our terms and conditions.

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Flyerr operates an online platform allowing Users to connect through the Flyerr Platform with other Users who provide Services.

 

Please read these terms and all Policies including the Community Guidelines and Privacy Policy carefully before using the Flyerr Platform. These Policies are incorporated into this Agreement by reference.

 

All defined terms in this Agreement have the meaning given to them in the Flyerr Glossary.

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1. Scope for Flyerr services

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Foundational Principles

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1.1  Flyerr Platform for Job Requests: Flyerr provides the Flyerr Platform to enable Requestors to post job requests.

1.2  Offers and Public Visibility: Flyerr partners may submit Offers in response to a Posted Job. Some details of Offers may be made publicly available, including to internet users who are not Users.

1.3  Modifying or Revoking Job Requests: A Requestor may modify or revoke a job request at any time before awarding the job to a Flyerr partner. A Flyerr partner reserves the right to cancel all Offers on a Job request made before the modification.

1.4  Job Contract Creation: If a Requestor awards a job to a Flyerr partner on the Flyerr Platform, a Job Contract is created between the Flyerr partner and the Requestor.

1.5  Payment Obligation: Upon creation of a Job Contract, the Requestor must pay the agreed price into the payment account. This amount is kept in escrow by the Flyerr platform until the job is complete. Post this, if the Requestor cancels the Job and it is accepted by the Flyerr partner or the Flyerr partner cancels the Job and it is accepted by the Requestor, the money will be refunded to the Requestor.

1.6  Contract Variations: Once the Job Contract is created, the Flyerr partner and Requestor may adjust the Job Contract on the Flyerr Platform. The Requestor and Flyerr partner are encouraged to use the messaging function to amend or vary the Job Contract (including the Agreed Price) or to otherwise communicate.

1.7  Flyerr Completion Notice: Once the Services are complete, the Flyerr partner must provide notice on the Flyerr Platform.

1.8  Requestor Completion Notice: Once the Services are complete, the Requestor must provide notice on the Flyerr Platform.

1.9  Payment and Fund Release: Once the Posted Job has been completed and the Flyerr partner confirms the services are completed, or if the Requestor is satisfied the services have been completed, the Flyerr Service Fee will be payable, and the Flyerr Funds will be released by the Flyerr platform from the Payment Account to the Flyerr partner. In case of milestone payments, then on completion of each milestone, when the Flyerr partner confirms the services are completed, or if Requestor is satisfied the services have been completed, the Flyerr Service Fee will be payable, and the Flyerr partner funds will be released by the Flyerr platform from the Payment Account to the Flyerr partner.

1.10   Feedback and Reviews: After the Job Contract is completed, the parties are encouraged to review and provide feedback on the Services on the Flyerr Platform.

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2. Listing and Packages

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2.1 Flyerr Listing Feature: The Flyerr platform includes a feature that allows Flyer partners to publish offers for services.

2.2 Publication of Listings: The Flyerr platform reserves the right to publish listings at its discretion from time to time.

2.3 Revoking or Modifying Listings: Flyer partners have the option to revoke or modify their listings at any time before a Requestor accepts an offer.

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3. User obligations

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3.1 You will at all times:

(a) Adherence to Agreement and Laws: You are required to consistently comply with this Agreement, including all associated policies, as well as all relevant laws and regulations.

(b) Accuracy of Information: Only provide accurate information when posting on the Flyerr Platform.

(c) Awareness of Applicable Laws: It is your responsibility to be informed about any laws that pertain to your role as a Requestor or Flyerr partner, or in connection to your use of the Flyerr Platform.

3.2 Usage of Content:

You acknowledge and agree that any content on the Flyerr Platform, whether provided by the Flyerr platform, a user, or a third party, may not be utilized on third-party sites or for any other business purposes without prior permission the from Flyerr platform.

3.3 Prohibited Use:

You are prohibited from using the Flyerr Platform for any illegal or immoral purposes.

3.4 Account Control:

You are required to maintain control of your Flyerr account at all times. This entails refraining from allowing others to use your account and from transferring or selling your account or any of its content to another person.

3.5 Content License:

By posting content on the Flyerr Platform, you grant the Flyerr platform an unrestricted, worldwide, royalty-free license. This license allows Flyerr to use, reproduce, modify, and adapt any content and information. This usage is for the purpose of publishing material on the Flyerr Platform, as necessary to provide the Flyerr Service, for the general promotion of the Flyerr Service, and in accordance with the permissions outlined in this Agreement.

3.6 Non-Harmful Information:

You acknowledge and agree that any information posted on the Flyerr Platform must not, under any circumstances, be potentially or actually harmful to the Flyerr platform or any other person. Harm includes, but is not limited to, economic loss that the Flyerr platform may potentially or actually suffer.

3.7 Integrity of Information:

Without limiting any provision of this Agreement, any information you provide to Flyerr or publish in an Offer or a Posted Job (including as part of an Offer) must adhere to the following guidelines:

(a) Accuracy and Truthfulness: Information must be up-to-date, and accurate, and must not be false, inaccurate, misleading, or deceptive.

(b) Fraudulent Activities: It must not involve fraudulent practices or the sale of counterfeit or stolen items.

(c) Intellectual Property Rights: It must not infringe upon any third party's copyright, patent, trademark, trade secret, or other proprietary rights, including intellectual property rights.

(d) Compliance with Laws: It must not violate any applicable law, statute, ordinance, or regulation, including those governing export and import control, consumer protection, unfair competition, criminal law, antidiscrimination, and trade practices/fair trading laws.

(e) Respectful Communication: It must not be defamatory, libelous, threatening, or harassing.

(f) Appropriateness: It must not be obscene or contain any material that, in Flyerr's sole and absolute discretion, is deemed inappropriate or unlawful, including but not limited to obscene, inappropriate, or unlawful images.

(g) Security Measures: It must not contain any malicious code, data, or set of instructions that intentionally or unintentionally causes harm or interferes with the intended function of any Flyerr Platform. This includes but is not limited to, viruses, trojan horses, worms, time bombs, cancelbots, easter eggs, or other computer programming routines that may damage, modify, delete, detrimentally interfere with, surreptitiously intercept, access without authority, or expropriate any system, data, or Personal Information.

3.8 Location-Based Functionality:

The Flyerr Platform may utilize location-based or map-based functionality intermittently. It may display the location of Requestors and Flyerr partners to individuals browsing the Flyerr Platform. In light of this, users should refrain from disclosing personal details, such as the Requestor's full name, street number, phone number, or email address, in a Posted Job or any other public communication on the Flyerr Platform.

3.9 Flyerr Responsibilities:

If you are a Flyerr partner, it is imperative that you have the legal right to provide services under a Job Contract and are authorized to work in the jurisdiction where the services are performed. Furthermore, you are obligated to adhere to tax and regulatory requirements concerning any payment received under a Job Contract.

3.10 Fee Prohibition:

When providing services, you are not allowed to charge a Requestor any fees on top of the Flyerr Funds. However, the parties involved in a Job Contract may agree to modify the Agreed Price through the Flyerr Platform.

3.11 Payment Requests:

You are prohibited from requesting payments outside of the Flyerr Platform from the Requestor for the services, except to the extent permitted by clause 3.12 and only if the Flyerr Platform does not facilitate the reimbursement via the Payment Account of costs considered in clause 3.12.

3.12 Cost Reimbursement:

If a Flyerr partner agrees to cover certain costs associated with completing the services (such as equipment required for the services), the Flyerr partner assumes sole responsibility for seeking reimbursement from the Requestor. The Flyerr platform advises Flyerr partners against agreeing to incur costs in advance of receiving payment for these costs unless they are confident that the Requestor will promptly reimburse the incurred expenses.

3.13 Subcontracting Requirements:

To ensure the proper operation of the Flyerr Platform, including compliance with insurance, proper pricing, and adherence to policies, if a Flyerr partner subcontracts any part of the service performance to a third party under a Job Contract, that third party must also be a registered User of the Flyerr Platform.

3.14 Flyerr's Discretion and Actions:

If Flyerr, at its sole discretion, determines that you have violated any obligation under this clause 3 or breached one or more Job Contracts, the Flyerr platform reserves the right to take action. This may include removing any content, Posted Job, or Offer you have submitted to the Flyerr Service, or canceling or suspending your account and/or any Job Contracts.

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4. Flyerr’s role and obligations

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4.1 Flyerr Platform Services: Flyerr provides the Flyerr Platform, allowing Users to publish and make offers on posted jobs or advertise services.

4.2 User Eligibility: Users must be natural persons but can specify within their account description if they represent a business entity.

4.3 Free Registration: Registering and creating an account on the Flyerr platform is free. No charges apply for a Requestor to post jobs or for other Flyerr Users to review content on the Flyerr Platform, including posted jobs.

4.4 Age Requirement: Flyerr permits only individuals over 18 years of age to become Users.

4.5 Account Management: At its absolute discretion, Flyerr may refuse to allow any person to register or create an account with Flyerr or take actions regarding existing accounts if Flyerr reasonably believes a User's conduct, including a breach of this Agreement, is detrimental to the operation of the Flyerr Platform.

4.6 Accuracy of Information: Flyerr has no responsibility and provides no warranty regarding the truth or accuracy of information provided by Users, including the ability of Flyerr's to perform jobs or supply items.

4.7 Limitation of Liability: Flyerr accepts no liability for any aspect of the interaction between Requestors and Flyerr partners, including the description, performance, or delivery of services.

4.8 Disclaimer of Warranties: Except for liability in relation to any Non-excludable Condition, the Flyerr Service is provided on an "as is" basis, without any warranty or condition, express or implied.

4.9 User Responsibilities and Background Checks: Users understand and agree that Flyerr does not conduct investigations into the Flyer partners or third-party service providers before they join the platform. Users are responsible for conducting background checks, obtaining references, licenses, certifications, or proof of insurance before engaging a Flyerr partner. Users assume all risks and release Flyerr from any loss, liability, injury, death, damage, or costs related to the services provided by Flyerr partners.

4.10 Dispute Resolution: Flyerr has no obligation to assist or involve itself in disputes between Users, although it may choose to do so to enhance the overall User experience.

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5. Fees

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5.1 Job Assignment and Payment: When a Requestor accepts a Flyerr partners offer, the job is assigned, forming a Flyerr Contract. At this point, the Customer will be charged the Agreed Price as consideration for the Requestor's use of the Flyerr Services.

5.2 Flyerr Service Fee: Upon releasing the job payment to the Flyerr partner, the Flyerr Service Fee will be retained by Flyerr platform.

5.3 Requestor Service Fee: The Requestor Service Fee includes applicable taxes based on the region.

5.4 Non-Refundable Fees: Subject to clause 5, all fees and charges payable to Flyerr are non-cancellable and non-refundable, except for Your rights under any Non-Excludable Conditions.

5.5 New Service Fees: If Flyerr introduces a new service on the Flyerr Platform, the fees for that service will be payable from the launch of the service.

5.6 Fee Amendments: The Flyerr platform reserves the right to amend any fees and cancellation fees periodically, and any changes will be updated on Flyerr’s website.

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6. Payments, Refunds and Cancellations

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6.1 Refunds for Pre-commencement Cancellations: If the Job Contract is canceled for any reason (by a Requestor, a Flyerr partner, or under this Agreement) before the Job Contract commences, and Flyerr reasonably determines that the Agreed Price should be refunded to the Requestor, those amounts will be refunded accordingly.

6.2 Requestor Refund Process: Upon a request submitted to Flyerr Support by the relevant Requestor, Flyerr may refund the Agreed Price to the Requestor's original payment method.

6.3 Debt Offset: Any amount returned by Flyerr to a Requestor on behalf of a Flyerr partner under clause 5.1 will be considered a debt owed by the Flyerr partner to Flyerr and may be offset by Flyerr against any other payments owed to the Flyerr partner at any time.

6.4 Flyerr-Attributed Cancellations: Cancellation of a Job Contract will be attributable to the Flyerr partner under circumstances defined in this clause, including mutual agreement, unsuccessful attempts by a Requestor to contact a Flyerr partner, Flyerr partner initiated cancellation, or cancellation due to the Flyerr partners actions or breach.

6.5 Requestor-Attributed Cancellations: Cancellation of a Job Contract will be attributable to a Requestor under circumstances outlined in this clause, including Requestor-initiated cancellations or cancellations due to the Requestor's actions or breach.

6.6 Additional Cancellation Fees: If the parties agree to any additional cancellation fee under the Job Contract, the aggrieved party is responsible for claiming any owed amount directly from the other party.

6.7 Processing Time for Refunds: Flyerr may take up to 5-7 business days to process the return of the Agreed Price to the Requestor or to process a refund to the Requestor’s original payment method upon request.

6.8 Handling Unclaimed Funds: If, for any reason, the Flyerr Funds cannot be transferred or returned within three months from the date the Requestor initially paid the Agreed Price, the funds will remain in the Payment Account until paid or claimed.

6.9 Final Disposition of Unclaimed Funds: Following the 3 months referred to in clause 6.7, and provided there is no dispute, the Flyerr Funds will be credited to the Requestor in the Payment Account.

6.10 Work Commencement and Dispute Resolution: If the Job Contract is cancelled, and work has commenced, the amount of the Agreed Price to be returned to the Requestor is conditional upon the mediation and dispute resolution process outlined in clause 16.

6.11 User Account Suspension: Flyerr may suspend a User Account at its sole discretion for repeated cancellations.

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7. Business partners

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7.1 Engagement with Business Partners: Flyerr may establish agreements with Business Partners and may seek the involvement of Flyerr partners in providing Business Services. Flyerr partners who agree to deliver Business Services for Business Partners acknowledge and agree that Flyerr and the Business Partner may resell services supplied to third parties for an increased fee.

7.2 Qualifications and Approval: Business Partners may necessitate that Flyerr partners providing Business Services be approved or possess specific qualifications. Flyerr partners may assist Business Partners in locating suitably qualified Flyerr partners. However, Flyerr makes no warranty that it will promote all or any suitably qualified Flyerr partners to Business Partners.

7.3 Business Partner Contracts: Business Partners may require Flyerr partners to enter into a Business Partner Contract before providing Business Services.

7.4 Terms of Engagement: In the event a Flyerr partner accepts a Posted Job with a Business Partner:

(a) The Flyerr partner must deliver Business Services to the Business Partner as per the Job Contract and any applicable Business Partner Contract.

(b) The terms of the Business Partner Contract will prevail to the extent of any inconsistency.

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8. Payment facility

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8.1 Payment Account Operation: Flyerr utilizes a Payment Provider to manage the Payment Account.

8.2 Incorporation of External Terms: Regarding the provision of the Payment Account, the terms available at Cashfree are integrated into this Agreement. In case of any inconsistency, those terms will prevail over this Agreement.

8.3 Changes in Payment Provider: If Flyerr changes its Payment Provider, you may be required to accept additional terms from those providers relevant to the Payment Account.

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9. Verification and credentials

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9.1 Identity Verification Services: Flyerr may utilize Identity Verification Services.

9.2 Accuracy of Identity Verification: You acknowledge that Flyerr Identity Verification Services may not be entirely accurate, as they rely on User-supplied information and/or details from third-party Verification Services.

9.3 User Responsibility: You are solely responsible for identity verification, and Flyerr assumes no responsibility for the use of Flyerr Identity Verification Services.

9.4 Modification of Verification Services: Flyerr Identity Verification Services may be modified at any time.

9.5 Feedback System: The Flyerr Platform may feature a User-initiated feedback system to assist in evaluating Users.

9.6 Credentials Availability: Flyerr may provide Credentials to Flyerr partners. These Credentials can be requested by the Flyerr partners via the Flyerr Platform, arranged on their behalf, and issued by Flyerr for a fee. Obtaining Credentials may be conditional upon providing specific information or documentation, determined by Flyerr or a third-party verifier, governed by its terms.

9.7 Limitations of Credentials: You acknowledge that Credentials are point-in-time checks and may not be accurate at the time of display. You should verify any Credentials with the Flyerr partner before starting a job, especially if you relied on a Credential in entering into a Job Contract.

9.8 Flyerr's Responsibility: It remains the Flyerr partners responsibility to ensure that the information or documentation provided for obtaining a Credential is true and accurate. The Flyerr partner must inform Flyerr immediately if a Credential is no longer valid.

9.9 Fee for Credentials: Flyerr may, at its discretion, issue Credentials to Flyerr partners for a fee.

9.10 Credential Use License: The issuance of a Credential to a Flyerr partner is under the control of Flyerr, and the display and use of a Credential are licensed to the Flyerr partner for use exclusively on the Flyerr Platform. Any verification obtained from a Credential may not be used for purposes outside of the Flyerr Platform.

9.11 Discretionary Issuance and Removal: Flyerr retains the discretion and right to not issue or remove a Credential without notice if you are in breach of any terms of this Agreement if the Credential has been issued incorrectly, obtained falsely, has expired, is no longer valid, or for any other reason requiring its removal by Flyerr.

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10. Insurance

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10.1 Opportunity for Insurance: Flyerr may provide Users in India with the option to obtain insurance for specific job Contracts through a third party. The application process and terms for such insurance will be available on the Flyerr website. It's important to note that all insurance policies are considered Third Party Services and are subject to additional terms outlined for such services.

10.2 Representation of Adequacy: Flyerr does not claim that any insurance it obtains or offers via the Flyerr Platform is sufficient or suitable for any particular User.

10.3 User Responsibility: Each User should inquire independently about the need for additional insurance. Flyerr partners are responsible for ensuring they have and maintain adequate insurance to cover the Services provided to other Users on the Flyerr Platform.

10.4 Flyerr's Insurance Policies: Flyerr may also secure its insurance and, at its discretion, extend certain types of coverage to Users. The terms of insurance policies with third-party providers may be modified by Flyerr at any time. A summary of these policies is available on the Flyerr website, and detailed policy information can be requested from Flyerr. Users are responsible for familiarizing themselves with these details.

10.5 Claim Handling: If a claim is made regarding services or goods provided by a Flyerr partner , and Flyerr's insurance responds to the claim, Flyerr may choose to make a claim under the applicable policy. In the event of a successful claim, Flyerr reserves the right to recover any excess or deductible from the Flyerr partner, with the Flyerr partners consent. If the User does not pay any excess under this clause, Flyerr may offset this amount against any future amounts it may owe to the User.

10.6 Uncovered Claims: If a claim related to services or goods provided by a Flyerr partner is not covered by Flyerr's insurance or falls below the insurer's excess, Flyerr may choose to reject or settle the claim. If Flyerr elects to settle the claim, the amount paid may be recovered from the Flyerr partner to the extent the Flyerr partner was or would be liable for the claim. Flyerr may also offset this amount against any future amounts it may owe to the Flyerr partner.

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11. Limitation of Liability

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11.1 Please see Your Country Specific Terms for the applicable exclusions and limitations of liability.

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12. Privacy

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12.1: Before using services from third-party providers, make sure to check and agree to their terms of service and privacy policy, as they will operate based on their own policies.

12.2: Flyerr aims to allow you to maintain anonymity while using the platform. However, to prevent fraud and uphold community guidelines, Flyerr may request users to verify their identity to continue using the platform.

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13. Modifications to the agreement

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13.1: Flyerr may update this Agreement or the Policies periodically, and when significant changes occur, we will notify you through your Flyerr account or during your next login.

13.2: When you actively accept revised terms (e.g., by clicking "I accept") or use the Flyerr Platform in any way, such as participating in a Job Contract, the changes will take effect immediately. In other cases, the updated terms will automatically become effective 30 days after we initially notify you.

14.3: If you disagree with any modifications to this Agreement or our Policies, you have the option to either close your account or inform Flyerr, and we will assist in terminating your Flyerr account. Additionally, you should discontinue using the Flyerr Service.

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14. No agency

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14.1: This Agreement does not establish an agency, partnership, joint venture, employer-employee, or any similar relationship. Specifically, you do not have the authority to legally commit Flyerr, its related entities, or affiliates in any capacity. Flyerr clarifies that any Third-Party Services advertised on the Flyerr Platform are solely offered by the respective Third-Party Service providers. Flyerr expressly disclaims, to the extent permitted by law, any responsibility for any loss or damage you may experience due to the actions or inactions of such Third-Party Service providers.

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15. Notices

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15.1: Unless specified otherwise, notifications should be sent via registered ordinary post or email. These communications can be directed to Flyerr's contact address, as displayed on the Flyerr Platform, or to Flyerr Users' contact address provided during registration. Notice is considered given:

(a) If sent by email, within 24 hours after the email is sent, unless the User is notified that the email address is invalid or undeliverable.

(b) If sent by pre-paid post, three Business Days after posting, or on the seventh Business Day after posting if sent to or from outside the jurisdiction in which you have your Flyerr Platform account.

15.2: Notices concerning the performance of any Third Party Service must be sent to the third party as outlined in the terms and conditions of that Third Party Service provider.

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16. Mediation and dispute resolution

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16.1 Cooperation for Dispute Resolution: We encourage you to collaborate with the other user to genuinely resolve disputes, including those involving returns or refunds, directly. Therefore, you acknowledge that Flyerr, at its discretion, may share your information with other parties involved in the dispute.

16.2 Flyerr's Role in Dispute Resolution: Flyerr may choose to assist users in resolving disputes. Users can refer a dispute to Flyerr, and you must cooperate with any investigation conducted by Flyerr. Flyerr reserves the right to make a final determination, acting reasonably, based on the information provided by the users. This may include directing the Payment Provider to make payment accordingly. If you disagree, you have the option to raise the dispute in an applicable court or tribunal.

16.3 Holding Agreed Price in Dispute: Flyerr has the right to retain any Agreed Price that is the subject of a dispute in the Payment Account until the dispute is resolved.

16.4 Third-Party Dispute Service: Flyerr may offer access to a Third-Party Dispute Service. If provided, either party can request the other party to submit to the Third-Party Dispute Service if direct resolution fails. Terms and conditions for this service will be available on request. Users are responsible for any costs associated with the Third-Party Dispute Service, as per its terms and conditions.

16.5 Disputes with Third Party Service Providers: Disputes with any Third Party Service provider must follow the dispute resolution process outlined in the terms of service of the Third Party Service provider.

16.6 Complaints about Flyerr Service: If you have a complaint about the Flyerr Service, please contact us here.

16.7 Use of Information for Dispute Resolution: When Flyerr provides information about other users for dispute resolution purposes, you agree that such information will only be used for resolving the dispute (and no other purpose). You are responsible and liable to Flyerr for any costs, losses, or liabilities incurred by Flyerr related to claims arising from any unauthorized use of information not permitted by this Agreement.

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17. Termination

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17.1: Either you or Flyerr can end your account and this Agreement at any time, and there's no need to provide a specific reason for doing so.

17.2: Closing this Agreement doesn't impact any ongoing Job Contracts between Flyerr Users.

17.3: Certain sections, such as 4 (Fees), 13 (Limitation of Liability), 18 (Mediation and Dispute Resolution), and other terms that should logically continue, will remain in effect even after the termination or expiration of this Agreement.

17.4: If your account or this Agreement is terminated for any reason, you cannot create additional accounts with Flyerr without Flyerr's consent (at its absolute discretion), and Flyerr reserves the right to terminate any other accounts you may operate.

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18. General

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18.1 The rules and regulations of this Agreement are determined by the laws outlined in the Country-Specific Terms applicable to you.

18.2 Each part of this Agreement is independent. If any part is found to be invalid or unenforceable, it can be excluded, and the rest of the Agreement remains in effect.

18.3 Flyerr has the right to transfer or delegate this Agreement to a third party without requiring your approval. In such cases, you, as the User, will still be bound by the terms of this Agreement.

18.4 This Agreement comprehensively outlines the entire understanding and arrangement between you, the User, and Flyerr regarding its subject matter.

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